Return & Refund Policy
At WNABeauty, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Return Eligibility
Items may be returned within 7 days of delivery if:
- The item is defective or damaged upon arrival
- The wrong item was sent
- The item is unused, unopened, and in original packaging
Non-Returnable Items
The following items cannot be returned:
- Items that have been opened or used
- Products with broken seals (for hygiene reasons)
- Items damaged due to improper storage or misuse
- Free gifts or promotional items
- Sale or clearance items (unless defective)
Return Process
- Contact Us: Email us at wnabeautyhq@gmail.com or WhatsApp 017-845 7685 with your order number and reason for return
- Approval: We will review your request and provide return instructions within 1-2 business days
- Ship Item: Pack the item securely and ship it to our address. Return shipping costs are the customer's responsibility unless the item is defective
- Inspection: Once received, we will inspect the item within 3-5 business days
- Refund: Approved refunds will be processed to the original payment method within 7-14 business days
Refund Options
- Full Refund: For defective items or wrong items sent
- Store Credit: Available for change of mind returns (minus shipping costs)
- Exchange: We can exchange for a different item of equal or greater value
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- Keep all original packaging
- We will arrange for return shipping at our expense
Cancellations
Orders can be cancelled before shipping. Once shipped, the order cannot be cancelled and must follow the return process.
Contact Us
For any questions about returns or refunds:
- Email: wnabeautyhq@gmail.com
- WhatsApp: 017-845 7685
